Question 1

How is the service charge spent?

Accepted Answer

When leasehold property, or a freehold property, is purchased and the leaseholders or owners have use of communal areas of an estate or property, the freeholder or management company, remains ultimately responsible for the upkeep of the structure, exterior and communal areas of the block or estate. The freeholder or management company also remains responsible for arranging the services required to manage and maintain the communal areas of the block or estate.

Question 2

Do you incur costs incurred for dumped rubbish?

Accepted Answer

When leasehold property, or a freehold property, is purchased and the leaseholders or owners have use of communal areas of an estate or property, the freeholder or management company, remains ultimately responsible for the upkeep of the structure, exterior and communal areas of the block or estate. The freeholder or management company also remains responsible for arranging the services required to manage and maintain the communal areas of the block or estate. As a leaseholder/owner you are required to pay a share of the cost of these services, called a ‘service charge’. We are not able to identify the culprits and even if you have CCTV installed at your development, the cost of someone watching days worth of CCTV footage, which would take some days, is not economical. The lease provides that al leaseholders pay an equal cost of any communal maintenance.

Question 3

How do I change my address or contact details you hold?

Accepted Answer

All address changes are required to be sent to us in writing/by email. Unfortunately, we cannot accept changes to addresses, or any other personal details, over the telephone.

Question 4

Or property is listed building, do you manage listed buildings?

Accepted Answer

Our management portfolio contains listed buildings and properties in conservation areas. We understand all the complexities of these types of properties and we are very experienced in dealing with management and maintenance of listed buildings and buildings in conservation areas etc. Please email (info@hermes-ting.com) for further information, if you would like us to discuss management of your property, building or estate, with you.

Question 5

Are communal fire alarm, emergency lighting systems tested regularly?

Accepted Answer

YES, It is paramount that all these systems are tested, as per the legislative requirements and any freeholder, residents management company or managing agent, should be able to provide records to satisfy the testing and maintenance carried out.

Question 6

Do we need a fire risk assessment?

Accepted Answer

The Regulatory Reform (Fire Safety) Order 2005 requires a an inspection to be carried out in all communal areas of a block of residential flats/apartments. The responsible person for the property has a legal requirement to reduce the risk of fire, where possible and ensure there is a fire safety policy, so that in the event of a fire all residents and visitors will know a safe point of exit.

Question 7

Do we need a health and safety risk assessment?

Accepted Answer

There is no precise jurisdiction that requires the Health and Safety risk assessment to be carried out. However, the landlord or management company and subsequently any managing agent, has a responsibility to ensure that all areas used in common with others (details in the lease), i.e. the roof, gutters, paths car parks, steps etc are safe for all visitors and residents.

Question 8

Can you provide a copy of my EPC for my property?

Accepted Answer

Unfortunately, it is the responsibility of the owner to provide any EPC and we do not hold any copies for any property.

Question 9

I own my house freehold, why I am being asked to pay service charges?

Accepted Answer

A managing agent is appointed to maintain any communal grounds i.e. car parks or landscaped areas, by the Freeholder of these areas. Your Transfer document will detail your requirement to contribute towards the maintenance of these areas; your solicitor should have explained this in detail, when you purchased your property.

Question 10

What happens if i can't afford to pay my service charge?

Accepted Answer

We recognise that personal circumstances do change and some property owners/leaseholder do find that they have difficulty in paying. In the first instance it is important you contact our service charge department, without delay, to discuss payment options or email (info@hermes-ting.com), particularly if you have received a statement confirming late payment.

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